How to provide exceptional customer service Customer service is a term we hear a lot. I often here more stories of poor customer service, rather than great customer service. If you are in any type of business it is important to realize that an angry customer is much...
How to find a local real estate investing group The couple of real estate groups we belong to have been a huge resource from seeking a client base, to talking out problems, and just the learning and networking make them a critical part of our business. STORIES FROM...
Keep a close watch on your utility bills When I got into multi-family investing, I learned very quickly that the old saying “a penny saved is a penny earned” applies to property management. One of the most important reasons to have your property professionally...
Do not delay important maintenance Shelly and I enjoy writing about property management for a number of reasons, one of the main reasons is to hopefully prevent our readers from making the same mistakes we have, the other main reason is to show our readers a way to...
What to look for when inspecting a rental property I was inspired to write this post by an incident that happened the other day. I had to gain access to an apartment to check a ventilation system. When I entered the unit, I noticed the smoke detector was missing...
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